FAQ

How long will it take for my securities order to be processed?

It takes one to two working days for actively managed investment products, and two to three working days for index-linked investment products, You cannot place an order while another order is being processed.

The securities in frankly’s investment products have forward pricing. This means that orders are collected and then traded at stock exchange closing prices. frankly transmits securities orders to the bank at around 9.00 a.m. on working days.

If an order is placed before 9.00 a.m. on a working day, the actively managed investment products will be traded on the same day at the end-of-day price. The processing of the order is completed on the following working day. You can then see the executed transaction in your app in the late afternoon. If an order is placed on a non-working day or on a working day after 9.00 a.m., it will take one extra working day to process.

For index-linked investment products this process takes one working day longer in each case. If an order is placed before 9.00 a.m. on a working day, it will be traded at the closing price of the following working day. This is because these investment products contain target funds from the Asia/Pacific region whose prices are not available until the following business day. The processing of the order is completed on the following working day. You will see this in the app around late afternoon.

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Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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