FAQ

Where can I find documents for my tax return?

You can find the tax certificate in the frankly app and in the web version.

To download your tax certificate, please do the following:

  1. Log in via the frankly app or web.
  2. Click on your profile in the app; in the web version click on the “Documents” section.
  3. You can find the tax certificate in the app under “Mailbox”; or in the web version under “receipts ”.

There is a separate tax certificate for each account.

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Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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