FAQ

FAQ Overview

How can I redeem a voucher?

There are several ways to redeem a voucher. The voucher is automatically offset against your fees during the specified discount period until it is completely used up or expires.

New frankly customers

During the opening process you will be taken to the page: «Everything OK». Here you will find the item «Redeem voucher». Simply click on it and enter the voucher code.

frankly customers

If you have already opened a pillar 3a or vested benefits with frankly, go to your Profile in the app > Vouchers, or from the overview > Current All-in Fee > Vouchers (only for pillar 3a).

In the frankly web version got to Community discount & terms and conditions > Vouchers.

Discount / Credit

Once you have redeemed the voucher, it will be listed in the app under Profile > Vouchers or under Summary > About the all-in fee > Active discounts and in the web version under Community discount & terms and conditions > Active discounts. The voucher is automatically offset against your fees during the specified discount period until it is completely used up or expires. 

Of course, you can also find an overview of how much was charged for each voucher in the statement of fees under Profile > Fees.

Refer friends and benefit

Invite your friends and give them a CHF 35 voucher towards their fees. You will receive a CHF 25 credit on your fees for each successful referral.

More about referrals

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Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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