FAQ

What are issue and redemption charges?

For issues and redemptions in an indexed investment product, securities are traded in the corresponding amount. The associated issue and redemption charges (i.e. standard brokerage fees, commissions, taxes and duties) are charged to the assets of the investment product and billed transparently. In particular, the charges are intended to protect existing investors (dilution protection) and are always credited to the assets of the investment product.

Issue and redemption charges serve only to cover the transaction fees caused by the issue and redemption of shares in the investment product and the associated securities transactions. These charges have to be assumed by the individual investor in order to protect the remaining investors and cannot be included in the all-in fee in advance.

The expenses are now calculated using the crossing method. This means that the values on the fact sheets are maximum values and may be lower if purchases and sales are made on the same day.

Was that helpful?

Thank you very much for your feedback.

We are pleased that we were able to help you.

Thank you very much for your feedback.

Feedback with specific suggestions for improvement helps us to better understand your concerns. Thank you for taking the time to do this.

Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

We’re sorry we were unable to help you.

You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

Do you have any suggestions for how we can improve?

Please note that for security reasons, we do not accept any orders or requests placed via this form. Messages of this nature will be deleted without being processed.