FAQ

What credit do I get for a referral?

If you successfully recommend frankly to a friend as a new client, both you and your friend will receive a voucher towards your fees. Your referral code can currently be used indefinitely, so you can invite as many friends as you like and benefit each time.

If you successfully refer a friend, your friend will receive a CHF 35 fee voucher and you will receive a CHF 25 fee credit. 

Please note that the voucher for your friends is only valid for new frankly customers within 48 hours of opening their first account. It cannot be used in conjunction with any other voucher codes.

How to invite someone to frankly

  1. Open your app and click on the big «+» and then on «Invite a friend & benefit». In the web version, click on the «Recommend» tile.
  2. Send your personal referral code to your friends directly from the frankly profile using the method of your choice (e.g. via Whatsapp, e-mail or social media...). You can recruit as many friends as you want.
  3. Now it’s your friend’s turn.
  4. Your friend clicks on the link given to them and download the app or register online
  5. Your friend opens a fully digital pillar 3a or vested benefits in just a few minutes
  6. Your friend enters voucher code when opening the account and save CHF 35 on their fees.
  7. If your friend forgot to enter your code he can still enter it within 48 hours in the app under Profile > Vouchers or in the web version under community discount & terms and conditions > Active discounts.

We will inform you via a push notification or an e-mail when your friend has opened their frankly pillar 3a or vested benefits and entered your code. Your CHF 25 fee credit will be credited automatically. The credit only expires once the relevant fees have been incurred. Unused credits expire when the account is closed.

In the app this can be seen in your profile under «Vouchers» and in the web version under Community discount & terms and conditions > Active discounts.

In the web version this can be seen in your profile under «Community discount & terms and conditions» > Active discounts.

Tip

Please make sure you have set your push and e-mail notifications accordingly so we can keep you informed. You can do this in «Settings» in your profile and in the web version in «Settings» under «Notifications».

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Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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