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FAQ
FAQ Overview

What do I need to do if I have changed my name?

In order to change your name we need an official identification document.

Send us a copy of your valid identity card (ID), passport, or your B or C residence permit at support.frankly@zkb.ch.

It must be sent from your confirmed email address on file with frankly for us to be able to make the change.

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Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

We’re sorry we were unable to help you.

You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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