FAQ

FAQ Overview

What do I need to do if I have changed my name?

In order to change your name we need an official identification document.

Send us a copy of your Swiss ID, Swiss passport or alien’s residence permit B or C at support.frankly@zkb.ch.

It must be sent from your confirmed email address on file with frankly for us to be able to make the change.

Was that helpful?

Thank you very much for your feedback.

We are pleased that we were able to help you.

Thank you very much for your feedback.

Feedback with specific suggestions for improvement helps us to better understand your concerns. Thank you for taking the time to do this.

Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

We’re sorry we were unable to help you.

You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

Do you have any suggestions for how we can improve?

Please note that for security reasons, we do not accept any orders or requests placed via this form. Messages of this nature will be deleted without being processed.