FAQ

Who can open a frankly vested benefits account?

You can use frankly if you are over 18 years old, live in Switzerland and have a Swiss telephone number. Unfortunately, it is not possible to open a frankly pillar 3a account if you are a US person.

You can open a frankly vested benefits account if you leave your pension fund before making a claim (e.g. due to old age, death or disability) and you do not have to join a new pension fund (e.g. due to a change of job). In this case you are entitled to termination benefits, which must be paid out according to the cycle of the 2nd pillar (occupational pension scheme)

In order for your vested benefits to be paid within the 2nd pillar, they must be transferred to a vested benefits account or a vested benefits policy. 

Most common reasons for opening an account:

  • interruption of employment (going on a long trip, pregnancy, studies, etc.)
  • early termination of gainful employment
  • becoming self-employed
  • losing a job without having a new job lined up
  • if not all the pension assets have to be transferred to a new pension fund
  • divorce

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Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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